The same translator is assigned to your project every time. This enables the translator to build a long-term relationship with the customer.
Perfect Human Translation
Humans still produce the highest quality translation. For 20 years we have used the successful process below to deliver unrivaled levels of customer satisfaction.
For large or recurring projects we will arrange a kick-off call with the customer to fully understand their needs and explain our capabilities and pricing.
Style Guides & Terminology
We work with Clients to formulate an approach for building style guides and terminology bases so that the translation matches the Clients’ desired tone and delivers consistent and accurate industry terminology.
Testing & Satisfaction
We then provide a series of free tests so that the customer is satisfied with the quality of translation work and the efficiency of our systems.
Once customers are content that we have understood their project requirements, and are satisfied with the translation test quality, we are then able to make a formal proposal that details all the costs and deliverables.
Once a Client has accepted our proposal, we will build the proposed style guides and terminology bases, and once that has been completed; work can commence.
Our QA Process
Humans still produce the highest quality translation.
For 20 years we have used the successful process
below to deliver unrivalled levels of customer satisfaction.
At the start of a translation relationship we build in “pre-delivery” checks. This is when our in-house QA team will ensure that the translator is following the agreed style.
We then build-in a series of “post-delivery” checks. This is to ensure that translators are continuing to deliver consistently high quality translation.
Twice a year our QA team conducts a “Translation Audit” directly with the customer. This is to ensure that on-top of our “objective” Quality performance, we can also integrate any “subjective” viewpoints from customers.
Our lead Translators
We employ over 500 full-time translators,
each with their own
language and vertical specialisation. Below is a
showcase of our lead translators, linguists that have
been with us for over ten years and produce
consistently high-quality work for our Clients.